Eligibility: We offer returns and exchanges under the following conditions: Products must be unused, unworn, in new condition, with all original tags and packaging intact, and no fragrance residue. Requests must be submitted within 30 days of receiving your order. If you receive damaged, defective, or incorrect items, we provide free return shipping and a full refund or exchange.
How to Return/Exchange: Contact us at [email protected] within 30 days of receiving your item. Provide your order number, the item(s) you wish to return or exchange, and the reason. Our customer service team will guide you through the process. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Refund Process: Refunds are processed within 1-5 business days after receiving and confirming the returned item. Refunds are issued to your original payment method. Shipping fees are generally non-refundable unless the return is due to our error or a product defect.
Damaged or Defective Items: If you receive a damaged or defective product, contact us within 7 days. We will provide free return shipping and ensure you receive a full refund or exchange.
After-Sales Support: If you have any issues, contact us at [email protected]. Our team will provide personalized assistance and keep you updated throughout the process.
International Returns: We accept international returns that meet our policy. Return shipping and any applicable duties or taxes are the customer's responsibility. Our team will provide guidance for international returns.
Refund Processing Time: If your order has not shipped, refunds are processed within 1-5 business days. If shipped, refunds are processed after the returned item is received, which may take 7-14 days or longer. You will receive an email notification once your return is processed.
Return Address: Please contact customer service at [email protected] before returning any items. Our support team will provide the return address after confirmation. Do not return items without prior confirmation.
We are committed to providing worry-free after-sales support. If you have any questions, please contact our customer service team at [email protected].
